Outcome measurement is used to measure the success of a system, program, activity or event. It enables organisations to demonstrate the work that they do with their consumers (clients, service users, children and families). When thinking about outcomes measurement it is important that you consider what is it that will tell you whether or not that outcome has either been achieved or how your organisation is performing in relation to achieving it.
Outcomes measurement is not an excuse to collect more data, it is a reason to collect the right data that tells you more than the number of activities that you deliver (output data).
Outcomes measurement tells us if the work we are doing is really making a difference in the lives of the people we are working with.
Greater than this, outcomes measurement allows organisations to:
- Clearly articulate the impact of the work that they do with their service users;
- Secure funding through demonstration of outcomes not just the outputs of their service, leading to increased sustainability;
- Identify areas in which they can improve the service they deliver through quality improvement;
- Change the culture of organisations to have a focus on the overall outcome that is to be achieved;
- To identify partners your organisation can work with to improve the outcomes for children and families.