Release of Complaint Handling Guide: Upholding the rights of children and young people


19th Aug 19

The Guide was informed by a national consultation process which was facilitated with the Office of the e-Safety Commissioner, Australian Human Rights Commission, children’s guardians and commissioners across Australia, as well as the ACT/Cwlth Ombudsman’s office. It supports the implementation of National Principle 6 of the National Principles for Child Safe Organisation – Processes to respond to complaints and concerns are child focused, and addresses the issues outlined in Volume 7 of the Royal Commission’s final report.

The Guide, along with a factsheet and a quick reference guide, is available at the following link –

In addition to giving advice on handling complaints from children and young people or others who have taken up concerns on their behalf, the Guide provides practical advice on the key considerations when responding to reportable allegations and incidents involving children and young people.