Since the onset of the coronavirus (COVID-19) outbreak in early 2020, the Australian Government has implemented its social distancing policy to limit the spread of the virus throughout the community. While necessary to protect the health of Australians, this policy has substantially changed the way family workers have engaged with clients.

Out of necessity, family workers have been required to experiment with alternative modes of service delivery. This includes being required to conduct the bulk of service delivery online and over the telephone. While this has created new opportunities for service delivery, there is much that remains unknown regarding delivering family work using online technologies, including in relation to issues of privacy, safety, and the efficacy of providing interventions to vulnerable people in this manner. In response, Fams’ has commenced a study titled Telepractice in Family Work.

Please download our findings below: 


  1. Findings from Fams’ ‘In conversation with’ sessions
  2. Study project summary
  3. Summary of interim findings
  4. Literature review